RapidIdentity Product Guide: Legacy UI

Section 1194.41 Information, Documentation, and Support

Table 6. RapidIdentity Support for Section 1194.41 Accessibility Standards

Accessibility Requirements

Level of Support

Explanations

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge

Supported

RapidIdentity support documentation is provided to customer administrators and can be exported to PDF and Word on demand.

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Supported

RapidIdentity accessibility documentation is provided to customer administrators and can be exported to PDF and Word on demand.

(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

Supported

RapidIdentity support is available via email or telephone.