RapidIdentity Product Guide: Legacy UI

Claim My Account

Users can claim their account at any time by clicking the Claim My Account action button on the login screen, and entering their email address into the prompt. 

Claim_Account.jpg

Next, users enter and verify a new password. 

Legacy_Claim_Account_2.png

If user-defined challenge questions are set, users will next answer a challenge question.

Otherwise, answering the organization-defined question results in a confirmation window. 

Note

Administrators can choose to enable CAPTCHA as a security feature for Forgot My Username, Forgot My Password, and Claim My Account to meet organization policy.